Frequently Asked Questions
How can I verify the authenticity of the jewellery?
Customers often want to know if the metal (gold, silver) is real, whether gemstones are genuine, and if there’s any certification or hallmark.
What is your return, exchange, or refund policy?
Since jewellery is often a personal fit (rings, bangles) or very detailed, buyers want clarity on if they can return or exchange items, especially if they don’t like how it looks or fits.
How do I choose the right size or fit?
Sizing is a very common concern: rings, bangles, necklaces all need clarity on measurement, and customers often ask for size charts or guidance.